411 phone number6/17/2023 ![]() Verizon also offers 4-1-1 service via text message. Phone customers who still want to find a phone number by dialing for directory assistance can call 1-800-FREE-411 (1-80), though a part of the call will contain an advertisement to offset the cost of looking up a number.ĪT&T’s competitors, Verizon and T-Mobile, still offer traditional 4-1-1 directory assistance for customers. Many of these options are free by comparison, AT&T charged $2.50 per 4-1-1 call before ending the service this month. and 411.com also allow phone users to find numbers and addresses, while Spokeo allows customers to reverse-search phone numbers that called them. Just dial 411, listen to a short advertisement and you will be connected to. Yelp, a popular business review site, typically contains updated phone numbers, addresses and hours for local restaurants, retailers, stylists and other services. InPhonex provides free 411Directory Assistance. There are a number of other online services that help customers find telephone numbers and addresses for people and businesses. For this reason, the company says customers should look up phone numbers and addresses using Google. Customers with AT&T Home Phone service, which uses the company’s traditional landline network, won’t be affected for the moment.ĪT&T said most customers who have phone service through them also have some kind of Internet connection - which makes sense, since VoIP phone service only works as long as a customer also has Internet. AT&T began notifying affected customers about the change last December. The move to stop offering directory assistance primarily impacts customers of AT&T’s U-Verse phone service and those who have VoIP service through AT&T Fiber. The company stopped offering directory assistance to VoIP phone customers on January 1, with affected subscribers now hearing a recording that their calls can’t be completed. ![]() (Photo via Wikimedia Commons, Graphic by The Desk)ĪT&T says it has shut down its directory assistance service via the 4-1-1 telephone number for residential and small business customers of its voice-over-Internet (VoIP) phone service. Website: logo of telecom AT&T is seen on a building in Chicago.
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